How long will it take for me to get my items?
From the moment you place your order, there are two steps that commence:
Processing time: Order verification, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and postal service process the orders, which takes an additional 3–7 days. **Please be aware that we are currently experiencing longer than usual estimated shipping times due to COVID-19**
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. This item is shipped directly from our suppliers and will take around 15-30 days to reach customers within the United States and 30-45 days to rest of world.
Please allow between 15-30 days for your order to arrive within United States and 30-45 days to rest of world. If more than 30 days have passed for order shipped in United States and 45 days have been passed for order shipped to rest of world, please contact us to review the status of your order. Refunds will be handled through email if necessary.
What happens if I order more than one item?
Some items will arrive together, while others may arrive separately.
Can I return my items?
Our policy lasts 14 days. If 14 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is also responsible for covering any shipping charges to return items.
If your item is damaged or faulty, please get in touch.
Will I have to pay customs on my items?
This varies from country to country. The customer is responsible for any customs charges that may arise.
Is your website safe to use?
Yes, of course! We use SSL (secure socket layer) security to ensure that all of your data is encrypted and kept safe at all times.
Please feel free to contact us at email@example.com or (612) 314-3655 if you have any questions.