FAQ'S

Last updated: August 28, 2026

Shipping FAQs

How long does shipping take?

Processing takes 2–5 business days (Mon–Fri). Shipping typically takes:

Please allow 15–30 days total for U.S. delivery and 30–45 days for international delivery.

Do you offer free shipping?

Yes — free standard shipping is available on orders $50 or more after promotions are applied. No promo code required.

Why is my tracking not updating?

Tracking may take up to 10 days to appear. International tracking may only update once the package enters the USPS system.

Will I have to pay customs fees?

Customs fees vary by country. Customers are responsible for any customs charges.

Can I return my items?

Yes — you have 30 days from the date your order was received to request a return.

What items cannot be returned?

Do I have to pay for return shipping?

Yes — customers are responsible for return shipping costs.

Where do I send returns?

Furr‑Baby Gifts 15633 Eddy Creek Way Apple Valley, MN 55124

What if my item arrives damaged or faulty?

Do Gift Cards expire?

Regular Gift Cards do not expire. Promotional Gift Cards expire on the date provided.

Can I use more than one Gift Card per order?

No — only one Gift Card can be used per order.

Can I use a Gift Card to buy another Gift Card?

No — Gift Cards cannot be used to purchase other gift cards.

Are Gift Cards refundable?

No — Gift Cards cannot be returned or cancelled after activation.

What happens if my Gift Card is lost or stolen?

Is your website safe?

Yes — we use SSL encryption to protect your data.

What if I ordered multiple items?

Some items may ship together, while others may arrive separately depending on warehouse availability.

My order shows delivered but I didn’t receive it.

Check with neighbors or your local carrier. If still missing, contact us for support.

Email: support@furrbabygifts.com

Phone: (612) 314‑3655‬

Customer Service Hours (CST):

Mon–Fri: 7 AM – 6 PM

Sat: 9 AM – 5 PM

Sun: 11 AM – 5 PM